Transport for London
TFL were implementing new processes for dealing with Reasonable Adjustment within the organization but recognized that without a change in behaviour and attitude these processes would be much less likely to succeed. Yes And designed a piece of InterAct looking at three issues (hearing impairment, depression and dyslexia) highlighted by the organization and delivered a 8½ day training sessions over two weeks to 450 people. A video was also produced. “I attended this course today and I can genuinely say it is the best training I have ever received in my time on London Underground. The material was presented in and lively, engaging and humorous manner and I felt genuinely challenged to manage in a different way.” Senior Operations Manager TFL