• What We Do
  • Large Scale Culture Change
  • 90 Minute Expresso Seminars
    • Communication
    • Creativity
    • Facilitation
    • Networking
    • Goal-Setting and Decision-Making
    • Appraisals
    • Articulate Listening Clarity and Understanding
    • Meetings
    • Customer Service
    • SHIFT
    • Collaboration
    • Email
    • Combining the Seminars
  • Partnering & Big Teams
  • Recession to Progression
  • Reasonable Adjustment
  • Mental Health
  • Long Term Sickness
  • Training & Learning
• How We Work
  • Recipe for Change
  • Engaging Senior Management
  • Interactive Theatre
  • Expresso Seminars for Management
  • Media for Mobile Learning
  • Train the Trainer
• What We've Done
  • Sandwell MBC
  • Gateshead Schools PFI
  • Transport for London
  • Westminster Mind
  • Tower Hamlets Homes
• Who We Are
  • Kalinka Poullain
  • Jonathan Brown
  • Rob Stanley
  • Lisa Tully
  • Graeme Allen
• Contact Us

We offer solutions in the following areas:

90 Minute Expresso Seminars

Customer Service

Internal & External Customers

Objective: What if we could achieve the highest standards of the service industries internally and with our customers?

Participants leave this course with:

• Clear understanding and buy-in to the driving service attitudes.
• Key behaviours for generating excellent customer service.
• A template for applying these principles and behaviours internally and externally.